Shh!t Happens - Support Center

FAQs

Still not sure? These might help.

Once shipped, you’ll get tracking. If it hasn’t moved in 5+ days, reach out and we’ll fix it.

There’s a manage link in every email — or just ask us and we’ll do it for you.

If it’s unopened and within 30 days, yes. Damaged orders are covered too.

Always. No chatbots, no AI — a real person every time.

Here's what happens after you hit submit.

We log your request immediately and sort it into the right support lane.

We don’t send canned replies. A real human routes it smartly.

Usually within 1–2 business days (often sooner).

Refund, resend, fix — we make it right without drama.